• ISO 9000 is a Change to a Healthy Life Style, Not a Crash Diet

    ISO 9000 is a change in the way everyone in the company thinks and behaves. It is not easy to implement correctly and it is very easy to back slide into the old way of doing things.

    Think of ISO as a corporate change to healthy living from a junk-food junky. Ninety-nine percent of people don’t get up off the couch dust off the potato chip crumbs and start running five miles while munching on tofu.

    Most people get on the scale and come to the realization they have to make a change. They may start out with a crash diet or they may add a walk to their daily routine, the diet may make a big impact in the short term with disastrous long term results while starting a reasonable exercise program will create gradual improvement your need for long term good health.

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  • End Lowest Tender Contracts

    End the practice of awarding business solely on the basis of price tag. Instead require meaningful measures of quality along with price. Reduce the number of suppliers for the same item by eliminating those that do not qualify with statistical and other evidence of quality. The aim is to minimize total cost, not merely initial cost, by minimizing variation. This may be achieved by moving toward a single supplier for any one item, on a long term relationship of loyalty and trust. Purchasing managers have a new job, and must learn it.


    Dr. W Edward Deming

    We all do it. We go to a grocery store and will but the item that costs a few pennies less. Our perception is "they're all the same", but are they?


    A very long time ago, before generics dominated the market, a major pharmaceutical manufacturer hired me as an engineer... Read More...

  • Training Now…   Are you Crazy?

    A business acquaintance of mine owned a small machine shop back in the '70's and 80's. The last big recession, for those too young to remember.

    He had eleven machinists working for him. Business slowed down and the employees knew there wasn’t enough work to keep everyone on board, someone would have to go. My friend called a company meeting. He walked in to some very tense men, each wondering if he was the one who was going to be leaving for good.


    Instead of laying a man off...     Read More...