DITRTFT or "Dirt foot" generally brought giggles but it served the purpose of grabbing people's attention. The anachronism stood for "Do It Right the First Time". The statement seems almost ludicrous in today's business environment, but is it? What is the "It" in Do It Right the First … Read more about Do It Right The First Time – DIRTFT
While reading through the binder I received in 1987 from the Philip Crosby Quality College in Winter Park, FL I came across a section titled 'Four Ways a Quality Improvement Process Can Fail'. I was expecting something that quality professionals had created fail-safes to prevent. What … Read more about Four Ways a Quality Improvement Process Can Fail
Mr. Philip Crosby created a chart titled "The Absolutes of Quality". 1980's Conventional Wisdom Reality Goodness Definition of quality Conformance to requirements Appraisal System to create quality Prevention Quality levels Performance … Read more about The Absolutes of Quality
The Cost of Quality Changes the Perceptions Mr. Philip Crosby's Cost of Quality report made a fundamental difference in the way Quality Managers spoke to upper management. Prior to the Cost of Quality report, Quality Managers were the keepers of "goodness". They spoke in terms of reputation and … Read more about The Cost Of Quality
This article is presented as part of an overview of the quality guru's of the 1980's. The Six stages of change also known as the 6 C's was develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are … Read more about The Six Stage of Change or the 6 C’s
This article is presented as part of an overview of the quality guru's of the 1980's. Zero Defects was a key phrase develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are helpful in understanding how … Read more about Zero Defects
Quality Improvement from the Quality College In 1987, I had the privilege to attend the Quality College in Winter Park, FL. It was a highly informative week and I have kept the binder and used it as a reference ever since, although I haven't gone back to it for a few years. When I started to … Read more about How Come Hardly Anything Ever Gets Better? The Case for Quality Improvement.
Where Did the Name ISO Come From? ISO is the anachronism for "International Organization for Standardization". It is not the" International Standards Organization". The anachronism would have been different in each country - IOS in English, OIN in French. To avoid any problems this would create the … Read more about What Does ISO Stand For?