Management requires everyone to work together for quality A Fundamental Concept for Quality Management Dr. Joseph M. Juran taught that quality management used the same three processes as financial management. They are: Quality Planning Quality Control Quality Improvement Quality … Read more about Quality Management
This article is presented as part of an overview of the quality guru's of the 1980's. Zero Defects was a key phrase develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are helpful in understanding how … Read more about Zero Defects
Quality Improvement from the Quality College In 1987, I had the privilege to attend the Quality College in Winter Park, FL. It was a highly informative week and I have kept the binder and used it as a reference ever since, although I haven't gone back to it for a few years. When I started to … Read more about How Come Hardly Anything Ever Gets Better? The Case for Quality Improvement.
Clearly define top management's permanent commitment to ever improving quality and productivity, and their obligation to implement all of these principles. Indeed, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are … Read more about Point 14 – Top Management Commitment to Action
"If I have one more person tell me I need to make my company Green, I'm going to become politically incorrect." This statement was made in a CEO round-table meeting and perfectly describes the frustration business owners feel. Sales are down, the economy is questionable and they are being pressured … Read more about Sick of the Green Revolution
Pride of Workmanship is Power Permit pride of workmanship Remove the barriers that rob hourly workers, and people in management, of their right to pride of workmanship. This implies, among other things, abolition of the annual merit rating (appraisal of performance) and of Management … Read more about Point 12 – Pride of Workmanship is Power
Management Review - a Continuous Improvement Tool or Generator of Arbitrary Numerical Targets Eliminate arbitrary numerical targets Eliminate work standards that prescribe quotas for the work force and numerical goals for people in management. Substitute aids and helpful … Read more about Point 11 – Arbitrary Numerical Targets
Break down barriers Break down barriers between departments and staff areas. People in different areas, such as Leasing, Maintenance, Administration, must work in teams to tackle problems that may be encountered with products or service. Dr. W. Edward Deming If you every want to see a head … Read more about Point 9 – Are You Talking to Me?