Clearly define top management's permanent commitment to ever improving quality and productivity, and their obligation to implement all of these principles. Indeed, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are … Read more about Point 14 – Top Management Commitment to Action
Encourage education Institute a vigorous program of education, and encourage self improvement for everyone. What an organization needs is not just good people; it needs people that are improving with education. Advances in competitive position will have their roots in … Read more about Point 13 -Teaching Old Dogs New Tricks – Encourage Education
Pride of Workmanship is Power Permit pride of workmanship Remove the barriers that rob hourly workers, and people in management, of their right to pride of workmanship. This implies, among other things, abolition of the annual merit rating (appraisal of performance) and of Management … Read more about Point 12 – Pride of Workmanship is Power
Management Review - a Continuous Improvement Tool or Generator of Arbitrary Numerical Targets Eliminate arbitrary numerical targets Eliminate work standards that prescribe quotas for the work force and numerical goals for people in management. Substitute aids and helpful … Read more about Point 11 – Arbitrary Numerical Targets
Institute leadership Adopt and institute leadership aimed at helping people do a better job. The responsibility of managers and supervisors must be changed from sheer numbers to quality. Improvement of quality will automatically improve productivity. Management … Read more about Point 7 – Leaders Help Others
Eliminate Exhortations Unless You are Willing to Listen Eliminate the use of slogans, posters and exhortations for the work force, demanding Zero Defects and new levels of productivity, without providing methods. Such exhortations only create adversarial relationships; the bulk of the causes of low … Read more about Point 10 – Walk the Talk
Break down barriers Break down barriers between departments and staff areas. People in different areas, such as Leasing, Maintenance, Administration, must work in teams to tackle problems that may be encountered with products or service. Dr. W. Edward Deming If you every want to see a head … Read more about Point 9 – Are You Talking to Me?
Encourage effective two way communication and other means to drive out fear throughout the organization so that everybody may work effectively and more productively for the company. Dr. W. Edwards Deming The headline read "Confidence Declines to Lowest since February". The Conference Board's … Read more about Point 8 – Drive Out Fear