ISO 9001:2015 and Documented Information The first thing we heard about ISO 9001:2015 version was no more need for procedures, quality manuals or records. Hurray, hold a bonfire in the parking lot! Hold the matches. We now have documented information in place of procedures, manuals and records. … Read more about Documented Information
Fitness for Use Categories Dr Juran defined a non-conformance or reject or defect as "unfit for use". Parts could be broken into one of four categories: Fit for use and conforming to specification Fit for use but not conforming to specifications Not fit for use but conforming to … Read more about Fitness for Use
Who is Responsible for Quality? Just who is responsible for quality; the customer or the processor or the supplier? Dr. Juran said they were all responsible for quality. Customer Responsibilities The customer must share in the responsibilities to produce a product that is fit for use. They … Read more about Responsibilities
Quality Improvement from the Quality College In 1987, I had the privilege to attend the Quality College in Winter Park, FL. It was a highly informative week and I have kept the binder and used it as a reference ever since, although I haven't gone back to it for a few years. When I started to … Read more about How Come Hardly Anything Ever Gets Better? The Case for Quality Improvement.
Where Did the Name ISO Come From? ISO is the anachronism for "International Organization for Standardization". It is not the" International Standards Organization". The anachronism would have been different in each country - IOS in English, OIN in French. To avoid any problems this would create the … Read more about What Does ISO Stand For?
Clearly define top management's permanent commitment to ever improving quality and productivity, and their obligation to implement all of these principles. Indeed, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are … Read more about Point 14 – Top Management Commitment to Action
"If I have one more person tell me I need to make my company Green, I'm going to become politically incorrect." This statement was made in a CEO round-table meeting and perfectly describes the frustration business owners feel. Sales are down, the economy is questionable and they are being pressured … Read more about Sick of the Green Revolution
Pride of Workmanship is Power Permit pride of workmanship Remove the barriers that rob hourly workers, and people in management, of their right to pride of workmanship. This implies, among other things, abolition of the annual merit rating (appraisal of performance) and of Management … Read more about Point 12 – Pride of Workmanship is Power