Break down barriers Break down barriers between departments and staff areas. People in different areas, such as Leasing, Maintenance, Administration, must work in teams to tackle problems that may be encountered with products or service. Dr. W. Edward Deming If you every want to see a head … Read more about Point 9 – Are You Talking to Me?
Improve every process Improve constantly and forever every process for planning, production, and service. Search continually for problems in order to improve every activity in the company, to improve quality and productivity, and thus to constantly decrease costs. Institute innovation and … Read more about Point 5 – Improve Every Process
ISO 9000 is a change in the way everyone in the company thinks and behaves. It is not easy to implement correctly and it is very easy to back slide into the old way of doing things. Think of ISO as a corporate change to healthy living from a junk-food junky. Ninety-nine percent of people don’t … Read more about ISO 9000 is a Change to a Healthy Life Style, Not a Crash Diet
Management Responsibility There is a saying, “What goes around, comes around” or you can look at this circle and considerate it the visual definition of “synergy”. There is a reason this is a circle. Management responsibility, resource management, product realization, measurement, … Read more about Don’t Skip the Good Stuff Part 6
What is continual improvement of the quality management system? It is the big picture. It is looking at the performance of all the sub-processes that make the whole process, from getting the customer specifications and orders, to making sure the parts arrives on-time, at a reasonable … Read more about Don’t Skip the Good Stuff Part 5
Let’s jump to the next page and Figure 1, don’t worry, we’re not skipping the good stuff, just getting a visual. We need to talk about how to obtain results of a process performance and effectiveness. We have to start with the customer requirements. Not just the in-house … Read more about Don’t Skip the Good Stuff Part 4
Staying in section 0.2, it talks about a process approach emphasizing the importance of a) Understanding and meeting requirements b) The need to consider processes in terms of added value c) Obtaining results of process performance and effectiveness d) Continual … Read more about Don’t Skip the Good Stuff Part 3
If you skip down a couple of paragraphs (actually it is good reading so don’t skip the good stuff) it talks about the advantage of the process approach providing control over the linkage between the individual processes. This one may need to be read a couple of times to make any … Read more about Don’t Skip the Good Stuff Part 2