Institute a vigorous program of education, and encourage self improvement for everyone. What an organization needs is not just good people; it needs people that are improving with education. Advances in competitive position will have their roots in knowledge.
Dr.W. Edwards Deming
Education the antidote to boredom
One of the interesting things I love about training in German Shepherds is they love to learn. It takes about two years to get one to search ready status but that
is only the begin. If you try to stop there, you will get a bored and probably
destructive dog. Instead we train new skills; air scent, then tracking,
obstacles, human remains, evidence articles, the list is as long as your imagination. The dogs love it and the benefit to the search team is a strong and capable canine with the ability to always get the job done no matter what the job is.
People aren’t that much different. Someone who does the same tasks year after year without change can get bored and stale. Providing regular and varied education keeps a person’s mindsharp. When it comes time for someone to come up with a new idea the person who you trained will most likely be the one to come up with the answer.
Encourage Education in the Hourly Workforce
My first job as a production supervisor was an education in itself. I had one employee that was intelligent and articulate but kept making serious mistakes. This was a person I wanted to promote and instead I was regularly writing up violations for the silliest of mistakes. It was coming to the point where I was going to have to terminate this individual. As I reviewed his personnel file, I found a note he had written giving a friend permission to pick up the employee’s paycheck. I started to see a glimmer of the problem. The next day I had the man read a procedure and sign off that he had read and understood it. He made a good show of taking time on each page and flipping pages. As he tried to make his exit from my office, I had him sit down and we discussed the procedure. It didn’t take long for us both to know he couldn’t read. I got him signed up with literacy volunteers and it wasn’t long before the problems we had been experiencing went away. Encouraging education made the difference for both the employee and the company.
Encourage Education in the Salaried Workforce
As a person gains experience, it can be difficult to find courses being offered in their field where they should be the student. In more than a few cases, I’ve taken courses where the professor posted their credentials and I realized my credentials were better. I could leave and demand my money back or I could sit there and listen. When I have chosen to sit and listen, I generally find a kernel of wisdom I hadn’t thought of. It generates a whole new train of thought that just may solve a problem I’ve been working on. I also started studying Spanish, I don’t think translators jobs are in jeopardy but thinking in a new language helps me come up with a new perspective. Encourage education for both your employees and yourselfto reap long term benefits.