This article is presented as part of an overview of the quality guru's of the 1980's. The Six stages of change also known as the 6 C's was develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are … Read more about The Six Stage of Change or the 6 C’s
This article is presented as part of an overview of the quality guru's of the 1980's. Zero Defects was a key phrase develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are helpful in understanding how … Read more about Zero Defects
Quality Improvement from the Quality College In 1987, I had the privilege to attend the Quality College in Winter Park, FL. It was a highly informative week and I have kept the binder and used it as a reference ever since, although I haven't gone back to it for a few years. When I started to … Read more about How Come Hardly Anything Ever Gets Better? The Case for Quality Improvement.
Where Did the Name ISO Come From? ISO is the anachronism for "International Organization for Standardization". It is not the" International Standards Organization". The anachronism would have been different in each country - IOS in English, OIN in French. To avoid any problems this would create the … Read more about What Does ISO Stand For?
Clearly define top management's permanent commitment to ever improving quality and productivity, and their obligation to implement all of these principles. Indeed, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are … Read more about Point 14 – Top Management Commitment to Action
Encourage education Institute a vigorous program of education, and encourage self improvement for everyone. What an organization needs is not just good people; it needs people that are improving with education. Advances in competitive position will have their roots in … Read more about Point 13 -Teaching Old Dogs New Tricks – Encourage Education
Management Review - a Continuous Improvement Tool or Generator of Arbitrary Numerical Targets Eliminate arbitrary numerical targets Eliminate work standards that prescribe quotas for the work force and numerical goals for people in management. Substitute aids and helpful … Read more about Point 11 – Arbitrary Numerical Targets
How do we maintain and communicate corporate culture using ISO 9001? I have a Saturday morning secret weapon, to improve my business. I attend the Levy Entrepreneurial Group meeting. Thank you Joe for creating it, Jack and Terry for leading it, and Don for introducing me to … Read more about Creating and Maintaining a Corporate Culture Using ISO 9001