Context of the Organization - External Issues External Issues Relationship to the Company Scope The scope of the company explains what the company does and doesn't do. If it is a steel stamping shop it is unlikely the company also makes cotton candy. If you manufacture parts for a specific … Read more about Context of the Organization – External Issues
Context of the Organization - Interested Parties This is one way of looking at Interested Parties. Other consultants look at it differently. You need to decide what works best in your company. Scope, requirement hasn't changed, Assume you reviewed it and it accurately represents your … Read more about Interested Parties
ISO 9001:2015 and Documented Information The first thing we heard about ISO 9001:2015 version was no more need for procedures, quality manuals or records. Hurray, hold a bonfire in the parking lot! Hold the matches. We now have documented information in place of procedures, manuals and records. … Read more about Documented Information
Who is Responsible for Quality? Just who is responsible for quality; the customer or the processor or the supplier? Dr. Juran said they were all responsible for quality. Customer Responsibilities The customer must share in the responsibilities to produce a product that is fit for use. They … Read more about Responsibilities
Where Did the Name ISO Come From? ISO is the anachronism for "International Organization for Standardization". It is not the" International Standards Organization". The anachronism would have been different in each country - IOS in English, OIN in French. To avoid any problems this would create the … Read more about What Does ISO Stand For?
Clearly define top management's permanent commitment to ever improving quality and productivity, and their obligation to implement all of these principles. Indeed, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are … Read more about Point 14 – Top Management Commitment to Action
Management Review - a Continuous Improvement Tool or Generator of Arbitrary Numerical Targets Eliminate arbitrary numerical targets Eliminate work standards that prescribe quotas for the work force and numerical goals for people in management. Substitute aids and helpful … Read more about Point 11 – Arbitrary Numerical Targets
How do we maintain and communicate corporate culture using ISO 9001? I have a Saturday morning secret weapon, to improve my business. I attend the Levy Entrepreneurial Group meeting. Thank you Joe for creating it, Jack and Terry for leading it, and Don for introducing me to … Read more about Creating and Maintaining a Corporate Culture Using ISO 9001