Fitness for Use Categories Dr Juran defined a non-conformance or reject or defect as "unfit for use". Parts could be broken into one of four categories: Fit for use and conforming to specification Fit for use but not conforming to specifications Not fit for use but conforming to … Read more about Fitness for Use
Management requires everyone to work together for quality A Fundamental Concept for Quality Management Dr. Joseph M. Juran taught that quality management used the same three processes as financial management. They are: Quality Planning Quality Control Quality Improvement Quality … Read more about Quality Management
Who is Responsible for Quality? Just who is responsible for quality; the customer or the processor or the supplier? Dr. Juran said they were all responsible for quality. Customer Responsibilities The customer must share in the responsibilities to produce a product that is fit for use. They … Read more about Responsibilities
Mr. Philip Crosby created a chart titled "The Absolutes of Quality". 1980's Conventional Wisdom Reality Goodness Definition of quality Conformance to requirements Appraisal System to create quality Prevention Quality levels Performance … Read more about The Absolutes of Quality
The Cost of Quality Changes the Perceptions Mr. Philip Crosby's Cost of Quality report made a fundamental difference in the way Quality Managers spoke to upper management. Prior to the Cost of Quality report, Quality Managers were the keepers of "goodness". They spoke in terms of reputation and … Read more about The Cost Of Quality
Quality Improvement from the Quality College In 1987, I had the privilege to attend the Quality College in Winter Park, FL. It was a highly informative week and I have kept the binder and used it as a reference ever since, although I haven't gone back to it for a few years. When I started to … Read more about How Come Hardly Anything Ever Gets Better? The Case for Quality Improvement.
Encourage education Institute a vigorous program of education, and encourage self improvement for everyone. What an organization needs is not just good people; it needs people that are improving with education. Advances in competitive position will have their roots in … Read more about Point 13 -Teaching Old Dogs New Tricks – Encourage Education
This is going to be a running article to see how much we can save companies and individuals, simply by changing habits. Technacon Company Inc. is looking for your ideas to see what we can save the average person - and put more money in the implementer's pocket - Cha-ching. We want to help people … Read more about Cha-ching! Part 1 of Go Green, Save Green