Management requires everyone to work together for quality A Fundamental Concept for Quality Management Dr. Joseph M. Juran taught that quality management used the same three processes as financial management. They are: Quality Planning Quality Control Quality Improvement Quality … Read more about Quality Management
Who is Responsible for Quality? Just who is responsible for quality; the customer or the processor or the supplier? Dr. Juran said they were all responsible for quality. Customer Responsibilities The customer must share in the responsibilities to produce a product that is fit for use. They … Read more about Responsibilities
Clearly define top management's permanent commitment to ever improving quality and productivity, and their obligation to implement all of these principles. Indeed, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are … Read more about Point 14 – Top Management Commitment to Action
Institute modern methods of training on the job for all, including management, to make better use of every employee. New skills are required to keep up with changes in materials, methods, product and service design, machinery, techniques, and service. Dr. W. Edwards Deming A business … Read more about Point 6 – Training Now? Are You Crazy?
Improve every process Improve constantly and forever every process for planning, production, and service. Search continually for problems in order to improve every activity in the company, to improve quality and productivity, and thus to constantly decrease costs. Institute innovation and … Read more about Point 5 – Improve Every Process
End the practice of awarding business solely on the basis of price tag. Instead require meaningful measures of quality along with price. Reduce the number of suppliers for the same item by eliminating those that do not qualify with statistical and other evidence of quality. The aim is to minimize … Read more about Point 4 – End Lowest Tender Contracts
Eliminate the need for mass inspection as the way of life to achieve quality by building quality into the product in the first place. Require statistical evidence of built in quality in both manufacturing and purchasing functions. Dr. W. Edward Deming When ISO 9000 first came out, the auto … Read more about Point 3 – Cease Dependency on Mass Inspection
The new philosophy Adopt the new philosophy. We are in a new economic age, created in Japan. We can no longer live with commonly accepted levels of delays, mistakes, defective materials, and defective workmanship. Transformation of Western management style is necessary to halt the continued … Read more about Point 2 – The New Philosophy