Context of the Organization - External Issues External Issues Relationship to the Company Scope The scope of the company explains what the company does and doesn't do. If it is a steel stamping shop it is unlikely the company also makes cotton candy. If you manufacture parts for a specific … Read more about Context of the Organization – External Issues
Interested Parties
Context of the Organization - Interested Parties This is one way of looking at Interested Parties. Other consultants look at it differently. You need to decide what works best in your company. Scope, requirement hasn't changed, Assume you reviewed it and it accurately represents your … Read more about Interested Parties
Documented Information
ISO 9001:2015 and Documented Information The first thing we heard about ISO 9001:2015 version was no more need for procedures, quality manuals or records. Hurray, hold a bonfire in the parking lot! Hold the matches. We now have documented information in place of procedures, manuals and records. … Read more about Documented Information
Fitness for Use
Fitness for Use Categories Dr Juran defined a non-conformance or reject or defect as "unfit for use". Parts could be broken into one of four categories: Fit for use and conforming to specification Fit for use but not conforming to specifications Not fit for use but conforming to … Read more about Fitness for Use
Quality Management
Management requires everyone to work together for quality A Fundamental Concept for Quality Management Dr. Joseph M. Juran taught that quality management used the same three processes as financial management. They are: Quality Planning Quality Control Quality Improvement Quality … Read more about Quality Management
Responsibilities
Who is Responsible for Quality? Just who is responsible for quality; the customer or the processor or the supplier? Dr. Juran said they were all responsible for quality. Customer Responsibilities The customer must share in the responsibilities to produce a product that is fit for use. They … Read more about Responsibilities
5 Ways to Assure to the Success of a Quality Improvement Process
Mr. Philip Crosby did a lot of work with various companies and he came up with the following 5 points from his experience. While my experience is not as world-renowned as his, it has demonstrated the accuracy of these points. Make Sure Management's Commitment to Quality Improvement … Read more about 5 Ways to Assure to the Success of a Quality Improvement Process
14 Steps to Establish Process Improvement
This article is presented as part of an overview of the quality guru's of the 1980's. The 14 steps were develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are helpful in understanding how Mr. Crosby … Read more about 14 Steps to Establish Process Improvement