• Skip to primary navigation
  • Skip to main content
  • Skip to footer

technacon.com

Taking your Quality Standards to the Next Level...

  • Facebook
  • Google+
  • LinkedIn
  • YouTube

Call Today (708) 814-3685

  • Home
  • About
    • What’s in a Picture?
  • Standards
    • ISO 9001:2015
    • ISO 13485:2016
    • ISO 14001
    • ISO 17100
    • VCAP
  • Services
    • IAFT 16949 to ISO 13485
    • First Time Certifications
    • Adding ISO Certifications
    • Solving Compliance Issues
    • Our Building Division
      • Estimating Software
      • Identifying Code Issues
      • Technacon – Building Division Resources
  • Articles
    • Dr. W. Edward Deming
    • Philip Crosby
    • Dr. Joseph M. Juran
  • Contact Us
  • Log In

5 Ways to Assure to the Success of a Quality Improvement Process

If management is saying the words but does not mean them, employees will know and will only give a cursor level of investment in the quality improvement process.

You are here: Home / Philip Crosby / 5 Ways to Assure to the Success of a Quality Improvement Process

July 14, 2012 by Sherri Leave a Comment

 

Assuring the success of a Quality Improvement process

Mr. Philip Crosby did a lot of work with various companies and he came up with the following 5 points from his experience. While my experience is not as world-renowned as his, it has demonstrated the accuracy of these points.

Make Sure  Management’s Commitment to Quality Improvement is Genuine and Evident

 This is the #1 reason a quality improvement process fails. If management is saying the words but does not mean them, employees will know and will only give a cursor level of investment in the quality improvement process. If a middle manager is trying to do this knowing their management is not on board, they will have very limited, short-term success.

Keep the Quality Improvement Process Serious, but Fun

This is people’s livelihoods on the line. Do this wrong and jobs are going away, most likely yours will be one of the first to go. Select serious issues but be willing to let team members be spontaneous and open. Sometimes the only way to create that spark in a quality improvement process is with a little humor.

Make Sure Everything in the Quality Improvement Process is Positive and Handled with Respect.

The team must be equal. This means no one person’s opinion is more valued than the other team members and no one’s opinion is less valuable than the other team members. There is a reason people are on the quality improvement process team. Have a non-judgmental way to capture ideas and evaluate them.

Make Sure All Managers Are Involved in the Quality Improvement Process,

Understand the Concepts and Steps of the Quality Improvement Process, and Are Able to Effectively Communicate Them with Subordinates.

Hold a discussion with the managers about the quality improvement process. Encourage them to speak about their concerns and then address those concerns. It takes only one manager saying all the right things but quietly placing roadblocks to the process to bring the quality improvement process to a grinding halt. Watch for the team member that has not had the time to complete an assignment and consider what action needs to be taken with their manager. That should include identifying a non-supportive manager and turning that problem over to the next level up.

Adapt the Quality Improvement Process to the Company and/or Location’s Personality

This is a process and depending on the company culture it can take many forms. If everyone has a 4 year degree and works in a paperless system, the process will be much different than for a company where the majority of employees cannot read or write in any language and communications is through pictures and colored tags. One is not better than the other. The quality Improvement process must fit the culture.

Filed Under: Philip Crosby Tagged With: Big picture, Communication, continuous improvement, Corporate culture, leadership, Management Responsibility, quality improvement process, say what you do do what you say, Zero Defects

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Let’s work together

Get in touch with us and send some basic info about your project.

Contact Us Today

Footer

Social

Connect with us by following along on social media.

  • Facebook
  • Google+
  • LinkedIn
  • YouTube

Contact

Get directions
(708) 814-3685
Contact
Mo,Tu,We,Th,Fr 9:00 am – 6:00 pm

Navigation

  • Home
  • About
    • What’s in a Picture?
  • Standards
    • ISO 9001:2015
    • ISO 13485:2016
    • ISO 14001
    • ISO 17100
    • VCAP
  • Services
    • IAFT 16949 to ISO 13485
    • First Time Certifications
    • Adding ISO Certifications
    • Solving Compliance Issues
    • Our Building Division
      • Estimating Software
      • Identifying Code Issues
      • Technacon – Building Division Resources
  • Articles
    • Dr. W. Edward Deming
    • Philip Crosby
    • Dr. Joseph M. Juran
  • Contact Us
  • Log In

Log In


Lost Password?

Copyright © 2023 Technacon Company Inc. · Custom Authority Site by Online Market Domination · Log in