Taking your Quality Standards to the Next Level...
Fitness for Use Categories Dr Juran defined a non-conformance or reject or defect as "unfit for use". Parts could be broken into one of four categories: Fit for use and conforming to specification Fit for use but not conforming to specifications Not fit for use but conforming to … Read more about Fitness for Use
Management requires everyone to work together for quality A Fundamental Concept for Quality Management Dr. Joseph M. Juran taught that quality management used the same three processes as financial management. They are: Quality Planning Quality Control Quality Improvement Quality … Read more about Quality Management
Who is Responsible for Quality? Just who is responsible for quality; the customer or the processor or the supplier? Dr. Juran said they were all responsible for quality. Customer Responsibilities The customer must share in the responsibilities to produce a product that is fit for use. They … Read more about Responsibilities
Mr. Philip Crosby did a lot of work with various companies and he came up with the following 5 points from his experience. While my experience is not as world-renowned as his, it has demonstrated the accuracy of these points. Make Sure Management's Commitment to Quality Improvement … Read more about 5 Ways to Assure to the Success of a Quality Improvement Process
This article is presented as part of an overview of the quality guru's of the 1980's. The 14 steps were develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are helpful in understanding how Mr. Crosby … Read more about 14 Steps to Establish Process Improvement
DITRTFT or "Dirt foot" generally brought giggles but it served the purpose of grabbing people's attention. The anachronism stood for "Do It Right the First Time". The statement seems almost ludicrous in today's business environment, but is it? What is the "It" in Do It Right the First … Read more about Do It Right The First Time – DIRTFT
While reading through the binder I received in 1987 from the Philip Crosby Quality College in Winter Park, FL I came across a section titled 'Four Ways a Quality Improvement Process Can Fail'. I was expecting something that quality professionals had created fail-safes to prevent. What … Read more about Four Ways a Quality Improvement Process Can Fail
Mr. Philip Crosby created a chart titled "The Absolutes of Quality". 1980's Conventional Wisdom Reality Goodness Definition of quality Conformance to requirements Appraisal System to create quality Prevention Quality levels Performance … Read more about The Absolutes of Quality