Let’s jump to the next page and Figure 1, don’t worry, we’re not skipping the good stuff, just getting a visual. We need to talk about how to obtain results of a process performance and effectiveness. We have to start with the customer requirements. Not just the in-house … Read more about Don’t Skip the Good Stuff Part 4
Don’t Skip the Good Stuff Part 3
Staying in section 0.2, it talks about a process approach emphasizing the importance of a) Understanding and meeting requirements b) The need to consider processes in terms of added value c) Obtaining results of process performance and effectiveness d) Continual … Read more about Don’t Skip the Good Stuff Part 3
Don’t Skip the Good Stuff – ISO 9001
Most clients I work with start reading the standard at section 1 “Scope”. This is a significant miss-step. The really good stuff starts back at the beginning in the Introduction. Pick up a copy of ISO 9000 and turn to section “0.1 General” (If you don’t have a copy go to … Read more about Don’t Skip the Good Stuff – ISO 9001