Taking your Quality Standards to the Next Level...
Fitness for Use Categories Dr Juran defined a non-conformance or reject or defect as "unfit for use". Parts could be broken into one of four categories: Fit for use and conforming to specification Fit for use but not conforming to specifications Not fit for use but conforming to … Read more about Fitness for Use
Management requires everyone to work together for quality A Fundamental Concept for Quality Management Dr. Joseph M. Juran taught that quality management used the same three processes as financial management. They are: Quality Planning Quality Control Quality Improvement Quality … Read more about Quality Management
Who is Responsible for Quality? Just who is responsible for quality; the customer or the processor or the supplier? Dr. Juran said they were all responsible for quality. Customer Responsibilities The customer must share in the responsibilities to produce a product that is fit for use. They … Read more about Responsibilities
If you skip down a couple of paragraphs (actually it is good reading so don’t skip the good stuff) it talks about the advantage of the process approach providing control over the linkage between the individual processes. This one may need to be read a couple of times to make any … Read more about Don’t Skip the Good Stuff Part 2