Context of the Organization - External Issues External Issues Relationship to the Company Scope The scope of the company explains what the company does and doesn't do. If it is a steel stamping shop it is unlikely the company also makes cotton candy. If you manufacture parts for a specific … Read more about Context of the Organization – External Issues
Interested Parties
Context of the Organization - Interested Parties This is one way of looking at Interested Parties. Other consultants look at it differently. You need to decide what works best in your company. Scope, requirement hasn't changed, Assume you reviewed it and it accurately represents your … Read more about Interested Parties
Documented Information
ISO 9001:2015 and Documented Information The first thing we heard about ISO 9001:2015 version was no more need for procedures, quality manuals or records. Hurray, hold a bonfire in the parking lot! Hold the matches. We now have documented information in place of procedures, manuals and records. … Read more about Documented Information
14 Steps to Establish Process Improvement
This article is presented as part of an overview of the quality guru's of the 1980's. The 14 steps were develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are helpful in understanding how Mr. Crosby … Read more about 14 Steps to Establish Process Improvement
Four Ways a Quality Improvement Process Can Fail
While reading through the binder I received in 1987 from the Philip Crosby Quality College in Winter Park, FL I came across a section titled 'Four Ways a Quality Improvement Process Can Fail'. I was expecting something that quality professionals had created fail-safes to prevent. What … Read more about Four Ways a Quality Improvement Process Can Fail
The Absolutes of Quality
Mr. Philip Crosby created a chart titled "The Absolutes of Quality". 1980's Conventional Wisdom Reality Goodness Definition of quality Conformance to requirements Appraisal System to create quality Prevention Quality levels Performance … Read more about The Absolutes of Quality
What Does ISO Stand For?
Where Did the Name ISO Come From? ISO is the anachronism for "International Organization for Standardization". It is not the" International Standards Organization". The anachronism would have been different in each country - IOS in English, OIN in French. To avoid any problems this would create the … Read more about What Does ISO Stand For?
Point 14 – Top Management Commitment to Action
Clearly define top management's permanent commitment to ever improving quality and productivity, and their obligation to implement all of these principles. Indeed, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are … Read more about Point 14 – Top Management Commitment to Action