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Listening to the customer

You are here: Home / Archives for Listening to the customer

May 2, 2013

Fitness for Use

Fitness for Use Categories Dr Juran defined a non-conformance or reject or defect as "unfit for use". Parts could be broken into one of four categories: Fit for use and conforming to specification Fit for use but not conforming to specifications Not fit for use but conforming to … Read more about Fitness for Use

Filed Under: Featured

May 2, 2013

Responsibilities

Who is Responsible for Quality? Just who is responsible for quality; the customer or the processor or the supplier? Dr. Juran said they were all responsible for quality. Customer Responsibilities The customer must share in the responsibilities to produce a product that is fit for use. They … Read more about Responsibilities

Filed Under: Featured

July 14, 2012

Do It Right The First Time – DIRTFT

DITRTFT or "Dirt foot" generally brought giggles but it served the purpose of grabbing people's attention. The anachronism stood for "Do It Right the First Time". The statement seems almost ludicrous in today's business environment, but is it? What is the "It" in Do It Right the First … Read more about Do It Right The First Time – DIRTFT

Filed Under: Philip Crosby

July 14, 2012

Zero Defects

This article is presented as part of an overview of the quality guru's of the 1980's. Zero Defects was a key phrase develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are helpful in understanding how … Read more about Zero Defects

Filed Under: Continuous Improvement, Philip Crosby

November 16, 2010

Point 9 – Are You Talking to Me?

Break down barriers Break down barriers between departments and staff areas. People in different areas, such as Leasing, Maintenance, Administration, must work in teams to tackle problems that may be encountered with products or service. Dr. W. Edward Deming If you every want to see a head … Read more about Point 9 – Are You Talking to Me?

Filed Under: Continuous Improvement, Dr. W. Edward Deming, ISO 9001

July 13, 2010

Point 6 – Training Now? Are You Crazy?

Institute modern methods of training on the job for all, including management, to make better use of every employee. New skills are required to keep up with changes in materials, methods, product and service design, machinery, techniques, and service. Dr. W. Edwards Deming   A business … Read more about Point 6 – Training Now? Are You Crazy?

Filed Under: Dr. W. Edward Deming, Featured

June 30, 2010

Point 5 – Improve Every Process

Improve every process Improve constantly and forever every process for planning, production, and service. Search continually for problems in order to improve every activity in the company, to improve quality and productivity, and thus to constantly decrease costs. Institute innovation and … Read more about Point 5 – Improve Every Process

Filed Under: Dr. W. Edward Deming, Featured, ISO 9001

June 14, 2010

Point 4 – End Lowest Tender Contracts

End the practice of awarding business solely on the basis of price tag. Instead require meaningful measures of quality along with price. Reduce the number of suppliers for the same item by eliminating those that do not qualify with statistical and other evidence of quality. The aim is to minimize … Read more about Point 4 – End Lowest Tender Contracts

Filed Under: Dr. W. Edward Deming

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    • ISO 9001:2015
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      • Technacon – Building Division Resources
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