Quality Improvement from the Quality College In 1987, I had the privilege to attend the Quality College in Winter Park, FL. It was a highly informative week and I have kept the binder and used it as a reference ever since, although I haven't gone back to it for a few years. When I started to … Read more about How Come Hardly Anything Ever Gets Better? The Case for Quality Improvement.
Clearly define top management's permanent commitment to ever improving quality and productivity, and their obligation to implement all of these principles. Indeed, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are … Read more about Point 14 – Top Management Commitment to Action
Encourage education Institute a vigorous program of education, and encourage self improvement for everyone. What an organization needs is not just good people; it needs people that are improving with education. Advances in competitive position will have their roots in … Read more about Point 13 -Teaching Old Dogs New Tricks – Encourage Education
Management Review - a Continuous Improvement Tool or Generator of Arbitrary Numerical Targets Eliminate arbitrary numerical targets Eliminate work standards that prescribe quotas for the work force and numerical goals for people in management. Substitute aids and helpful … Read more about Point 11 – Arbitrary Numerical Targets
Institute leadership Adopt and institute leadership aimed at helping people do a better job. The responsibility of managers and supervisors must be changed from sheer numbers to quality. Improvement of quality will automatically improve productivity. Management … Read more about Point 7 – Leaders Help Others
Eliminate Exhortations Unless You are Willing to Listen Eliminate the use of slogans, posters and exhortations for the work force, demanding Zero Defects and new levels of productivity, without providing methods. Such exhortations only create adversarial relationships; the bulk of the causes of low … Read more about Point 10 – Walk the Talk
How do we maintain and communicate corporate culture using ISO 9001? I have a Saturday morning secret weapon, to improve my business. I attend the Levy Entrepreneurial Group meeting. Thank you Joe for creating it, Jack and Terry for leading it, and Don for introducing me to … Read more about Creating and Maintaining a Corporate Culture Using ISO 9001
Are We Going in Circles ?ISO 9001 Management Review Implementing ISO 9001 can sometimes feel like you are a dog chasing its' tail; you can't just walk down through the standard completing a section at a time. Instead you have to jump from quality policy to documentation to customer requirements to … Read more about ISO 9001 Management Review – Going in Circles