What is continual improvement of the quality management system? It is the big picture. It is looking at the performance of all the sub-processes that make the whole process, from getting the customer specifications and orders, to making sure the parts arrives on-time, at a reasonable … Read more about Don’t Skip the Good Stuff Part 5
Don’t Skip the Good Stuff Part 4
Let’s jump to the next page and Figure 1, don’t worry, we’re not skipping the good stuff, just getting a visual. We need to talk about how to obtain results of a process performance and effectiveness. We have to start with the customer requirements. Not just the in-house … Read more about Don’t Skip the Good Stuff Part 4
Don’t Skip the Good Stuff Part 3
Staying in section 0.2, it talks about a process approach emphasizing the importance of a) Understanding and meeting requirements b) The need to consider processes in terms of added value c) Obtaining results of process performance and effectiveness d) Continual … Read more about Don’t Skip the Good Stuff Part 3
Don’t Skip the Good Stuff Part 2
If you skip down a couple of paragraphs (actually it is good reading so don’t skip the good stuff) it talks about the advantage of the process approach providing control over the linkage between the individual processes. This one may need to be read a couple of times to make any … Read more about Don’t Skip the Good Stuff Part 2
Don’t Skip the Good Stuff – ISO 9001
Most clients I work with start reading the standard at section 1 “Scope”. This is a significant miss-step. The really good stuff starts back at the beginning in the Introduction. Pick up a copy of ISO 9000 and turn to section “0.1 General” (If you don’t have a copy go to … Read more about Don’t Skip the Good Stuff – ISO 9001