Taking your Quality Standards to the Next Level...
Fitness for Use Categories Dr Juran defined a non-conformance or reject or defect as "unfit for use". Parts could be broken into one of four categories: Fit for use and conforming to specification Fit for use but not conforming to specifications Not fit for use but conforming to … Read more about Fitness for Use
This article is presented as part of an overview of the quality guru's of the 1980's. The 14 steps were develop by Mr. Philip Crosby and presented by Philip Crosby Associates. Reading "Quality Is Free", "Quality Without Tears", and "Quality Without Pain" are helpful in understanding how Mr. Crosby … Read more about 14 Steps to Establish Process Improvement
End the practice of awarding business solely on the basis of price tag. Instead require meaningful measures of quality along with price. Reduce the number of suppliers for the same item by eliminating those that do not qualify with statistical and other evidence of quality. The aim is to minimize … Read more about Point 4 – End Lowest Tender Contracts
Eliminate the need for mass inspection as the way of life to achieve quality by building quality into the product in the first place. Require statistical evidence of built in quality in both manufacturing and purchasing functions. Dr. W. Edward Deming When ISO 9000 first came out, the auto … Read more about Point 3 – Cease Dependency on Mass Inspection
The new philosophy Adopt the new philosophy. We are in a new economic age, created in Japan. We can no longer live with commonly accepted levels of delays, mistakes, defective materials, and defective workmanship. Transformation of Western management style is necessary to halt the continued … Read more about Point 2 – The New Philosophy
Constancy of purpose Create constancy of purpose for continual improvement of products and service to society, allocating resources to provide for long range needs rather than only short term profitability, with a plan to become competitive, to stay in business, and to provide jobs. Dr. W. … Read more about Point 1 – Constancy of Purpose
ISO 9000 is a change in the way everyone in the company thinks and behaves. It is not easy to implement correctly and it is very easy to back slide into the old way of doing things. Think of ISO as a corporate change to healthy living from a junk-food junky. Ninety-nine percent of people don’t … Read more about ISO 9000 is a Change to a Healthy Life Style, Not a Crash Diet
Management Responsibility There is a saying, “What goes around, comes around” or you can look at this circle and considerate it the visual definition of “synergy”. There is a reason this is a circle. Management responsibility, resource management, product realization, measurement, … Read more about Don’t Skip the Good Stuff Part 6