While reading through the binder I received in 1987 from the Philip Crosby Quality College in Winter Park, FL I came across a section titled 'Four Ways a Quality Improvement Process Can Fail'. I was expecting something that quality professionals had created fail-safes to prevent. What … Read more about Four Ways a Quality Improvement Process Can Fail
Point 7 – Leaders Help Others
Institute leadership Adopt and institute leadership aimed at helping people do a better job. The responsibility of managers and supervisors must be changed from sheer numbers to quality. Improvement of quality will automatically improve productivity. Management … Read more about Point 7 – Leaders Help Others
Point 10 – Walk the Talk
Eliminate Exhortations Unless You are Willing to Listen Eliminate the use of slogans, posters and exhortations for the work force, demanding Zero Defects and new levels of productivity, without providing methods. Such exhortations only create adversarial relationships; the bulk of the causes of low … Read more about Point 10 – Walk the Talk